Custom Order for Kes Studio

• You have the option to select your desired product from our store with tailored measurements or modifications. Additionally, you may request a completely new model to be created according to your specifications. Subsequently, we will provide you with a detailed price quotation.
• Upon your confirmation, we will furnish you with 3D renderings of your chosen product. Any adjustments or modifications can be made according to your preferences at this stage.
• Following your selection, you will be able to choose the marble slab from our specialized marble atelier, which will be utilized exclusively for your product.
• Upon your final approval, we will commence production of your customized item. Once the final version is completed and approved by you, it will be promptly prepared for shipment.

Last updated: January 26, 2026

Once your order complete, it is shipped to our warehouse in Secaucus, NJ. From there, we handle nationwide delivery to customers across the United States.

Production Times

• Made to order: Each item is produced specifically for you.
• Typical timeline: 6-8 weeks for production. No additional taxes apply; the price shown at checkout is final and no customs clearance is required.

Delivery Methods

1) Standard Freight (Door / Threshold)

• Delivery to the first accessible entrance of the building. No indoor service, unpacking, or assembly included.
  
• Signature is required.
• Scheduling window is provided by the carrier; you’ll receive a call/text to confirm.

2) White Glove Delivery — Paid upgrade

• In-home placement, uncrating, assembly, and debris removal. Ground-level or service-elevator access only. Custom quote otherwise.
• Delivery time is 1 week. (Delivery time excludes production)
• Does not include structural modifications, wall mounting, surface polishing, or moving existing furniture.
• Any stairs, difficult access (tight corners, narrow doors), and hoisting may incur additional fees—see Access & Extra Fees.

Access Rules & Extra Fees

• Confirm clear, safe access from the truck to the final location, including door widths, hall turns, elevator dimensions, and stair details.
  
• Missed appointments may incur re-delivery fees.

Inspection & Delivery Day Checklist

• Inspect packaging upon arrival. If you see damage or tampering, note it on the delivery receipt/POD before signing (e.g., “crate damaged on right side—photos taken”).
• Photograph any visible damage to both the packaging and the product.
• Report damage within 48 hours to info@hamamdecor.com with your order number, delivery photos, and a brief description.
• Keep all packaging until we confirm next steps.

Last updated: January 26, 2026

Return & Delivery Protection Policy

Made-to-Order Production

Each HamamDecor piece is crafted specifically for the client according to the specifications selected at checkout.

As all items are produced to order, returns, refunds, or cancellations are not available once production has begun.

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Order Accuracy Commitment

Every piece is manufactured according to the confirmed size, stone selection, and finish.

If your order does not arrive as specified, we will promptly arrange a replacement at no additional cost.

Our team will coordinate the entire process directly with you to ensure a seamless resolution.

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Delivery Protection

We take full responsibility for ensuring your piece arrives safely and in perfect condition.

Upon delivery, we kindly ask that the item be inspected within 48 hours.

If anything requires attention, please notify us within 48 hours and provide clear photographs of the item and packaging.

Once received, we will take care of the rest — including arranging a replacement if necessary.

Clients are never required to manage delivery-related matters independently.

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Our Commitment

We stand behind the integrity and precision of every Hamam Decor piece.

Each order is produced with care and delivered with full protection to ensure it arrives exactly as intended.

Last updated: January 26, 2026

United States

All orders within the United States are shipped as domestic deliveries.
The price shown at checkout is final, with no additional taxes, duties, or customs procedures required.

Last updated: January 26, 2026

At Hamam Decor, every delivery is personally coordinated by our team to ensure a seamless experience from production to arrival.

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Standard Delivery

For all standard deliveries, our team will contact you in advance of shipment.

We will:

* Confirm the delivery address and selected shipping level
* Ensure all details are accurate prior to dispatch
* Provide delivery day notification once scheduled

Where applicable, a delivery appointment will be arranged based on availability.

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White Glove Delivery

For White Glove deliveries, coordination is handled directly with you prior to dispatch.

Our team will:

* Confirm access requirements and delivery details
* Schedule a mutually agreed delivery date
* Coordinate in-home placement according to the selected service level

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Our Commitment

We remain directly involved throughout the delivery process to ensure your piece arrives safely, professionally, and as expected.