Frequently Asked Questions (FAQ)

Yes. HamamDecor pieces are made to order specifically for each client.

Production begins after your order is confirmed and, where applicable, the necessary specifications or drawings have been approved.

Because each piece is individually produced rather than taken from mass-produced inventory, natural variations and small differences between pieces are expected.

Our pieces are produced through our production network in Istanbul and London.

Regardless of production location, all pieces are manufactured according to HamamDecor’s specifications and quality standards.

Our standard estimated lead time is approximately 8–12 weeks.

This timeframe includes both production and shipping to the delivery destination.

Lead times may vary depending on the product, material, customization, production schedule, destination, and logistics conditions.

Please note that lead times are estimates rather than guaranteed delivery dates unless a specific delivery commitment has been confirmed by HamamDecor in writing.

Yes. Our estimated 8–12 week lead time includes both production and shipping to the delivery destination.

Final-mile delivery scheduling may depend on carrier availability, building access, delivery appointments, and any special services requested.

Rush orders may be possible depending on the product, material, and production schedule.

If you are working toward a specific installation or project deadline, please contact us before ordering so our team can confirm feasibility.

Please share your required delivery date before placing your order.

For time-sensitive projects, we recommend providing both your preferred delivery date and the latest acceptable delivery date so our team can evaluate the schedule accordingly.

Yes. Our team can provide updates throughout the production process.

For custom projects, we may also request approvals at specific stages depending on the design and material.

Yes. All HamamDecor pieces can be customized.

Customization may include dimensions, stone type, stone selection, finish, base configuration, tabletop shape, wood type or veneer, lacquer finish, metal finish, and other design details.

Send us your preferred specifications and our team will confirm the details and provide pricing where applicable.

Yes.

We work with homeowners, interior designers, architects, and trade professionals on fully custom furniture projects.

You can send us a drawing, reference image, sketch, dimensions, material preference, or concept, and our team can develop the piece accordingly.

Yes. All of our existing designs can be customized.

Dimensions, materials, finishes, proportions, and other design elements can be adjusted according to your project requirements.

Certain modifications may require structural adjustments to ensure the finished piece remains stable, functional, and suitable for the selected material.

Yes.

You can send us an inspiration image, drawing, sketch, or reference piece together with your preferred dimensions and materials.

Our team can review the design, determine the appropriate production method, and provide pricing for a custom-made version.

For custom orders requiring technical drawings, production will proceed based on the specifications and/or drawings approved for the order.

It is important to carefully review dimensions, proportions, material selections, and other specifications before approval.

Once production has started, changes may involve additional costs and production time.

No. Every slab of natural stone is unique.

Variations may include differences in veining, color, tone, pattern, mineral deposits, pores, fissures, surface movement, and texture.

These characteristics are part of the natural beauty of stone and are not considered defects.

Not exactly.

Product photography represents the overall design and typical appearance of the material, but your stone will have its own unique pattern and coloration.

Stone-selection options depend on the product and project.

For certain custom or trade orders, slab or material photographs may be provided for approval before fabrication.

No. Photographs cannot perfectly reproduce the appearance of natural stone.

Lighting, camera settings, screen calibration, polishing, orientation, cutting location, and fabrication can all affect how the stone appears.

Natural stones may contain pores, pits, cavities, or open areas as part of their geological character.

Travertine in particular is naturally porous.

Depending on your preferred appearance, these natural openings can be filled, partially filled, or left unfilled.

If you have a specific preference, please let our team know when placing your order.

Available finishes depend on the material and design and may include polished, honed, matte, filled, unfilled, or other specialty finishes.

Depending on the dimensions, thickness, weight, and geometry of the piece, structural reinforcement may be required.

Reinforcement may include metal, plywood, honeycomb panels, backing materials, or other support systems intended to improve stability and reduce structural stress.

Yes. We offer physical samples for selected natural stones.

Please contact our team with the stone or stones you are interested in and we will confirm sample availability.

No. A stone sample is intended to demonstrate the general color, texture, and character of the material.

Because natural stone varies from slab to slab and even within the same slab, the finished piece will not be an exact match to a small sample.

Custom pricing depends on factors such as dimensions, stone selection, material quantity, fabrication complexity, structural requirements, finish, packaging, destination, and installation requirements.

We accept credit card payments and wire transfers.

Custom and trade projects may be structured with a deposit followed by a balance payment.

The applicable payment schedule will be stated in your quotation or invoice.

Where an order is placed using a deposit structure, the remaining balance is generally required before dispatch unless otherwise agreed in writing.

Yes. HamamDecor works with interior designers, architects, developers, hospitality professionals, and other qualified trade clients.

Yes. Send us your specifications, quantities, materials, project location, and required timeline and our team can prepare a project quotation.

Volume pricing may be available for multi-piece orders, hospitality projects, commercial projects, and other larger orders.

Yes. We regularly coordinate with designers, contractors, receiving warehouses, installers, building management teams, and logistics providers.

HamamDecor ships across the United States, United Kingdom, and international destinations.

Natural stone furniture is packed using reinforced protective packaging suitable for its size, weight, and structure.

Depending on the design, tabletops and bases may be packed separately for safer transportation.

Curbside delivery means the carrier delivers the packaged or crated item to the accessible curbside or designated exterior delivery point at the delivery address.

It does not include bringing the item inside, uncrating, assembly, installation, room placement, or packaging removal.

No. Installation is included only when White Glove Delivery has been purchased.

Yes. We regularly ship orders directly to receiving warehouses, interior-design receivers, storage facilities, and professional installation companies.

Please visit our Shipping Policy for complete information regarding shipping methods, delivery services, scheduling, access requirements, and delivery responsibilities.

White Glove Delivery is an upgraded delivery and installation service.

It includes delivery into the residence, uncrating, carrying the components to the designated room, assembly and installation, final placement, and removal of packaging materials.

Yes.

White Glove Delivery is available for HamamDecor orders and can be selected directly at checkout.

The applicable White Glove Delivery fee will be displayed during checkout based on your order and delivery destination.

Yes, provided the delivery has not already been completed.

Please contact us as early as possible so the appropriate delivery and installation arrangements can be made.

Yes. When White Glove Delivery has been purchased, HamamDecor will arrange the applicable delivery, assembly, and installation service for your order.

Please provide floor number, elevator availability, elevator reservation requirements, doorway or elevator dimensions where relevant, stairs, loading dock requirements, building delivery hours, COI requirements, parking or loading restrictions, and final room placement.

Yes, where required for White Glove Delivery. Please provide the building’s COI requirements and management contact information in advance.

Inspect the exterior of the crate or packaging for visible signs of impact or damage before moving or unpacking the piece.

If the packaging appears damaged, photograph it before opening.

Yes, where indicated by the packaging and handling instructions.

Crates marked for upright transportation must not be laid flat, dragged, dropped, or tipped while the stone is inside.

No. Stone tabletops should not be rolled along their edges.

They should be properly supported and carried by a sufficient number of experienced handlers.

This depends on the size and weight of the piece.

Large natural stone furniture may require multiple professional handlers and specialized equipment.

If you believe your order may have been damaged during delivery, please stop moving, assembling, or installing the affected piece and document its condition immediately.

Please review our Damage Reporting & Curbside Delivery Claims page for complete documentation requirements and claim instructions.

Please visit our Damage Reporting & Curbside Delivery Claims page.

Please visit our Return & Exchange Policy page for complete information regarding returns, exchanges, cancellations, order changes, custom orders, and made-to-order products.

Please visit our Customs & Taxes page for complete information regarding customs duties, VAT, import taxes, and related charges.

Use a soft cloth, clean water, or a pH-neutral stone cleaner. Wipe spills promptly and dry the surface after cleaning.

Avoid acidic or abrasive cleaners such as vinegar, lemon-based cleaners, abrasive powders, and aggressive household chemicals.

Natural stone is porous to varying degrees. Liquids such as wine, coffee, oils, sauces, cosmetics, and strongly colored substances can potentially stain stone if left on the surface.

Yes. Marble can scratch and may develop etching when exposed to acidic substances.

Yes. We recommend coasters, placemats, trivets, and protective pads to minimize exposure to moisture, heat, oils, acids, and scratching.

Yes. Depending on the condition, a natural-stone specialist may be able to polish, hone, repair, refinish, or reseal the surface.