Shipping & Delivery

Once your order complete, it is shipped to our U.S. warehouse in Secaucus, NJ. From there, we handle nationwide delivery to customers across the United States.

Production Times

• Made to order: Each item is produced specifically for you.
• Typical timeline for USA: 6-8 weeks for production. No additional taxes apply; the price shown at checkout is final and no customs clearance is required.
• Typical timeline for UK: 6-8 weeks for production. No additional taxes apply; the price shown at checkout is final and no customs clearance is required.

HamamDecor is not responsible for delays caused by third-party courier, freight, or logistics providers once the shipment has been dispatched or handed over to the carrier.

Such delays do not constitute grounds for order cancellation, refund, or chargeback.

We will, however, always assist in tracking the shipment and communicate with the courier to support the delivery process as best as possible.

Delivery Methods

1) Standard Freight (Door / Threshold)

• Delivery to the first accessible entrance of the building. No indoor service, unpacking, or assembly included.
  
• Signature is required.
• Scheduling window is provided by the carrier; you’ll receive a call/text to confirm.

2) White Glove Delivery — Paid upgrade (USA)

• In-home placement, uncrating, assembly, and debris removal. Ground-level or service-elevator access only. Custom quote otherwise.
• Delivery time is 1 week. (Delivery time excludes production)
• Does not include structural modifications, wall mounting, surface polishing, or moving existing furniture.
• Any stairs, difficult access (tight corners, narrow doors), and hoisting may incur additional fees—see Access & Extra Fees.

UK Orders

1) Standard Freight (Door / Threshold) 

• Delivery to the first accessible entrance of the building. No indoor service, unpacking, or assembly included.
  
• Signature is required.
• Scheduling window is provided by the carrier; you’ll receive a call/text to confirm.

2) White Glove Delivery — Paid upgrade UK

• In-home placement, uncrating, assembly, and debris removal. Ground-level or service-elevator access only. Custom quote otherwise.
• Delivery time is 1 week. (Delivery time excludes production)
• Does not include structural modifications, wall mounting, surface polishing, or moving existing furniture.
• Any stairs, difficult access (tight corners, narrow doors), and hoisting may incur additional fees—see Access & Extra Fees.

Access Rules & Extra Fees

• Confirm clear, safe access from the truck to the final location, including door widths, hall turns, elevator dimensions, and stair details.
  
• Missed appointments may incur re-delivery fees.

Inspection & Delivery Day Checklist

• Inspect packaging upon arrival. If you see damage or tampering, note it on the delivery receipt/POD before signing (e.g., “crate damaged on right side—photos taken”).
• Photograph any visible damage to both the packaging and the product.
• Report damage within 48 hours to info@hamamdecor.com with your order number, delivery photos, and a brief description.
• Keep all packaging until we confirm next steps.