• You have the option to select your desired product from our store with tailored measurements or modifications. Additionally, you may request a completely new model to be created according to your specifications. Subsequently, we will provide you with a detailed price quotation.
• Upon your confirmation, we will furnish you with 3D renderings of your chosen product. Any adjustments or modifications can be made according to your preferences at this stage.
• Following your selection, you will be able to choose the marble slab from our specialized marble atelier, which will be utilized exclusively for your product.
• Upon your final approval, we will commence production of your customized item. Once the final version is completed and approved by you, it will be promptly prepared for shipment.

Shipping & Delivery

Last updated: January 26, 2026

Once your order complete, it is shipped to our U.S. warehouse in Secaucus, NJ. From there, we handle nationwide delivery to customers across the United States.

Production Times

• Made to order: Each item is produced specifically for you.
• Typical timeline for USA: 6-8 weeks for production. No additional taxes apply; the price shown at checkout is final and no customs clearance is required.
• Typical timeline for UK: 6-8 weeks for production. No additional taxes apply; the price shown at checkout is final and no customs clearance is required.

Delivery Methods

1) Standard Freight (Door / Threshold)

• Delivery to the first accessible entrance of the building. No indoor service, unpacking, or assembly included.
  
• Signature is required.
• Scheduling window is provided by the carrier; you’ll receive a call/text to confirm.

2) White Glove Delivery — Paid upgrade (USA)

• In-home placement, uncrating, assembly, and debris removal. Ground-level or service-elevator access only. Custom quote otherwise.
• Delivery time is 1 week. (Delivery time excludes production)
• Does not include structural modifications, wall mounting, surface polishing, or moving existing furniture.
• Any stairs, difficult access (tight corners, narrow doors), and hoisting may incur additional fees—see Access & Extra Fees.

UK Orders

1) Standard Freight (Door / Threshold) 

• Delivery to the first accessible entrance of the building. No indoor service, unpacking, or assembly included.
  
• Signature is required.
• Scheduling window is provided by the carrier; you’ll receive a call/text to confirm.

2) White Glove Delivery — Paid upgrade UK

• In-home placement, uncrating, assembly, and debris removal. Ground-level or service-elevator access only. Custom quote otherwise.
• Delivery time is 1 week. (Delivery time excludes production)
• Does not include structural modifications, wall mounting, surface polishing, or moving existing furniture.
• Any stairs, difficult access (tight corners, narrow doors), and hoisting may incur additional fees—see Access & Extra Fees.

Access Rules & Extra Fees

• Confirm clear, safe access from the truck to the final location, including door widths, hall turns, elevator dimensions, and stair details.
  
• Missed appointments may incur re-delivery fees.

Inspection & Delivery Day Checklist

• Inspect packaging upon arrival. If you see damage or tampering, note it on the delivery receipt/POD before signing (e.g., “crate damaged on right side—photos taken”).
• Photograph any visible damage to both the packaging and the product.
• Report damage within 48 hours to info@hamamdecor.com with your order number, delivery photos, and a brief description.
• Keep all packaging until we confirm next steps.

Last updated: January 26, 2026

United States

All orders within the United States are shipped as domestic deliveries.
The price shown at checkout is final, with no additional taxes, duties, or customs procedures required.

United Kingdom

Orders delivered within the United Kingdom are shipped on an all-inclusive basis.
The checkout price is final, with no additional taxes or duties payable by the customer.
All customs clearance and import formalities are fully handled on your behalf to ensure a seamless delivery experience.