Shipping & Delivery

We craft every piece to order in our atelier and ship nationwide from our Secaucus, NJ warehouse. This page explains how delivery works, available service levels, lead times, and what to do on delivery day.

All prices are listed in USD.

Production & Lead Times

• Made to order: Each item is produced specifically for you.
• Typical timeline for USA: 45-60 days for production and transit time.
• Typical timeline for EU: 6-12 days for production and transit time. Import duties, taxes, and brokerage fees may apply and are the customer’s responsibility. These are not included in our product or shipping prices.
• Typical timeline for Canada: 60-75 days for production and transit time. Import duties, taxes, and brokerage fees may apply and are the customer’s responsibility. These are not included in our product or shipping prices. 
  Additional shipping surcharge for Canada: USD $1,000 per order
• Rush Option and White Glove Delivery is available only for USA.

Natural stone note: Marble and travertine have inherent variations in color, veining, and texture. These are features—not defects—and will be present to varying degrees in all pieces.

Delivery Methods

1) Standard Freight (Door / Threshold) — Free in the contiguous U.S.

• Delivery to the first covered threshold or garage (ground level).
• Palletized curbside when necessary; driver does not uncrate, carry upstairs, or assemble.
• Signature is required.
• Scheduling window is provided by the carrier; you’ll receive a call/text to confirm.

2) Rush Order — Paid upgrade (USA)

• Production priority + expedited logistics where feasible.
• Lead time is 10-14 Days.
  

3) White Glove Delivery — Paid upgrade (USA)

• Room-of-choice delivery (access permitting), light assembly (e.g., placing tops on bases, basic leveling), and debris removal of our packing materials.
• Lead time is 45-60 Days.
• Does not include structural modifications, wall mounting, surface polishing, or moving existing furniture.
• Stairs beyond one flight, long carries over 50 ft, difficult access (tight corners, narrow doors), and hoisting may incur additional fees—see Access & Extra Fees.

Access Rules & Extra Fees

• Confirm clear, safe access from the truck to the final location, including door widths, hall turns, elevator dimensions, and stair details.
  
• Missed appointments may incur re-delivery fees.

Inspection & Delivery Day Checklist

• Inspect packaging upon arrival. If you see damage or tampering, note it on the delivery receipt/POD before signing (e.g., “crate damaged on right side—photos taken”).
• Photograph any visible damage to both the packaging and the product.
• Report damage within 48 hours to info@hamamdecor.com with your order number, delivery photos, and a brief description.
• Keep all packaging until we confirm next steps.

Geographic Coverage

• Contiguous U.S.: Standard Freight is free; White Glove Delivery and Rush Order are available.
• International: Please contact us for options and quotes.

Europe Orders (EU)

• Door / Threshold delivery is available to most EU countries. Service is to the first covered threshold; no uncrating, stairs, or assembly.
• Cost (EU & UK): Free door/threshold delivery (USD 0.00). 

• White Glove and Rush Order services are not available for EU shipments at this time.
• If you need in-home placement or assembly, we can recommend third-party white glove providers in your area upon request. Any such services are contracted directly between you and the provider.
• Lead time is 6-12 days. Remote or island locations may require a custom quote.
  

• Contiguous U.S.: Standard Freight is free; White Glove and Rush are available.
• AK/HI, remote or island locations: Available by custom quote. Transit times and fees vary.
• International: Please contact us for options and quotes.
• Supported destinations: Finland, France, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Belarus, Hungary, Romania, Slovakia, Greece, United Kingdom, Belgium, Czechia, Denmark, Austria, Germany, Switzerland.

Canada Orders

• Typical timeline: 60–75 days (production + transit).

• Additional shipping surcharge: USD $1,000 per order.

• Door/Threshold delivery available.
  

Origin & Handling

• Orders ship from our Secaucus, NJ warehouse.
• We use marble-safe packing methods (custom crating, foam, corner protection).