Return & Exchange Policy

Last updated: September 03, 2025

Because your piece is made to order, returns are not accepted. We do, however, offer an exchange in the following cases:

• You received the wrong item or wrong specifications (size, edge detail, finish) versus your order confirmation.
• There is significant deviation from the approved features/specifications.
• The product is damaged in transit.

Natural stone variations (color, veining, fossils, pores, small pits/filled areas) are inherent and expected; they are not considered defects.

How to Request an Exchange

• Damage in transit: email info@hamamdecor.com within 48 hours of delivery with photos of the packaging, the issue, and the signed delivery note showing your damage remark.
• Wrong item/specs: email within 7 calendar days of delivery with photos and a brief explanation.
• Include your order number and any relevant approval photos/drawings.

What We Will Do

• We will review your request within 2–3 business days. If approved, we will repair, replace, or remake the affected component or the entire item, as appropriate.
• When the exchange is due to our error or carrier damage, we cover reasonable return/re-delivery logistics. We may arrange an inspection or pickup.

Packaging & Condition

• Keep all original packaging until we advise next steps. Items must be in comparable condition for safe transport.
• Unapproved returns or returns without original packaging may be refused.

Not Eligible for Exchange

• Changes of mind (size, shape, color) after production start.
• Natural stone variation in veining/tonality or slight dimensional tolerances typical of handcrafted stonework.
• Issues arising from access constraints at the site (insufficient door widths, stair turns, etc.) when specs were not disclosed.
• Damage occurring after delivery/installation or due to improper handling, maintenance, or third-party work.

Company & Contact

• Payments are securely processed by: HamamDecor LLC
• Operations: Khamam Konsept Dekorasyon Ticaret Limited Şirketi, Istanbul, Türkiye — Bahçeşehir 1. Kısım Mah. İskete Çıkmazı Sk. Çınar 12, Villa 23, No:34, Başakşehir 34488, İstanbul
• Warehouse: Secaucus, NJ, USA
• Support: info@hamamdecor.com (Mon–Fri, 9:00–18:00 local)

By placing an order, you agree to our Terms & Conditions and Privacy Policy.