White Glove Delivery Fee for Simone

You may place your order by paying 50% of the total amount as a deposit. Once the deposit is received, your product will be scheduled for production.

When your piece is ready, we will share detailed photos with you prior to shipping. At that stage, the remaining 50% balance is required to be settled before dispatch. A separate payment link will be sent for the remaining balance, and your credit card details will not be stored.

As all of our products are made-to-order, cancellations are not accepted. In case of cancellation, deposits are non-refundable.

The remaining balance is expected to be paid within 28 days from the order date.

This service offers you the flexibility of securing your order with a deposit, ensuring peace of mind before full payment, and allows you to split the payment into two installments without any additional fees.

• You have the option to select your desired product from our store with tailored measurements or modifications. Additionally, you may request a completely new model to be created according to your specifications. Subsequently, we will provide you with a detailed price quotation.
• Upon your confirmation, we will furnish you with 3D renderings of your chosen product. Any adjustments or modifications can be made according to your preferences at this stage.
• Following your selection, you will be able to choose the marble slab from our specialized marble atelier, which will be utilized exclusively for your product.
• Upon your final approval, we will commence production of your customized item. Once the final version is completed and approved by you, it will be promptly prepared for shipment.

Lead Time is 6-8 weeks.

We kindly request your phone number to share with courier. It is important for you to get your order safely and in time. Please leave your phone number as a message or note.

If there are any elevators or stairs at the delivery location, please inform us before purchase. There may be additional charges.

We send all of our shipments with insurance. In case of any damage or lost, we will send the new product immediately. Please be aware in case of any damage, inform us within 3 days.

Our complimentary door to door delivery service includes door or driveway delivery. If you require installation or white glove service, you will need to purchase this service at checkout.

Please note that delivery times may be subject to delays due to charter company schedules.

Please be advised that returns are not accepted. However, we do facilitate exchanges under the following conditions:

• In the event of receiving the product in an incorrect pattern or significantly different from its features.
• If the wrong product is delivered.
• In case of product damage.

We appreciate your understanding and patience.

United States:
No additional taxes will apply. Your product will be shipped directly from our USA warehouse, and no customs process will be required.

European Union and United Kingdom:
A 20% VAT may be applicable. Your product will be shipped from our Turkey warehouse. Customs processing will be managed by us. The buyer is only responsible for paying the VAT if applicable. Should VAT be required, the courier will contact the buyer directly.

United Arab Emirates:
Customs taxes between 5%-10% may apply. Your product will be shipped from our Turkey warehouse. Customs processing will be handled by us. The buyer is responsible for paying the tax if applicable. If taxes are incurred, the courier will contact the buyer.

Singapore:
No additional taxes will apply. Your product will be shipped from our Turkey warehouse. Customs processing will be managed by us. The courier may need to contact the buyer for additional information. The buyer is responsible for providing any required information.

Other Countries:
Please inquire for more information before making a purchase.